1. How to delete your account
You can delete your own account from inside Gaurify OS, without emailing anyone. Open Settings, then Account, then "Delete account". It works the same way in the app on your phone and on the website.
Because signing in here uses an emailed link rather than a password, we confirm it is really you by sending a six-digit code to your account's email address. The code lasts five minutes and can only be used once. If you cannot reach that mailbox, a signed-in session alone is not enough to delete the account — that is deliberate, and it is what stops someone who has your unlocked device from deleting everything.
2. What is removed
Your sign-in is deleted first. Once it is gone you cannot sign in again, on any device.
Your name, email address, phone number and profile photo are erased, and your photo is deleted from our file storage. If you were paid through Gaurify OS, your UPI or bank details are erased.
Anything you wrote — comments, messages, notes — stays where it is, but it is no longer attributed to you. It will show as coming from "Removed team member" if you were part of a studio, or "Removed account" if you were a client. We keep the words because other people's conversations would stop making sense without them; we remove the name, because that is the part that identifies you.
Your seat on any live project is released, so nobody is left waiting on work assigned to an account that no longer exists.
3. What is kept, and why
Invoices and payment records are kept for as long as Indian tax and accounting law requires. Your name, address and contact details are removed from those records — what remains is the amount, the date, and an internal reference number that is not your name.
The invoice documents themselves are kept exactly as they were issued, and are not edited. Tax law requires an invoice to be retained in the form it was issued, so we cannot go back and alter a PDF that has already been sent. This means a document we hold may still show details that were on it at the time. The DPDP Act 2023 permits this, because it is processing required to comply with another law. We state it plainly rather than let a blanket claim of total erasure imply something that is not true.
Audit records — that an action happened, when, and to what — are kept for security and for settling disputes. Your name is no longer attached to them; only the internal reference number remains, so a retained record can still be accounted for.
Totals that have already been counted into revenue and reporting figures stay counted. They are numbers, not people, and no part of them identifies you.
4. If you run a studio
Deleting a founder account deletes the whole studio: your team, your editors and your clients all lose access, and your clients' work is erased. Because that cannot be undone, it does not happen on the day you ask.
Your request starts a 30-day wait. Nothing is destroyed during it. We email you when you ask, and again after 7, 23 and 29 days — the last one says it is your final chance. You can cancel at any time by signing in, and cancelling restores everything, because nothing was taken away in the first place.
Even after the 30 days, nothing is destroyed automatically. A person has to confirm it against a live list of exactly what will be erased, and that person cannot be you. If the list has changed since it was shown, the deletion refuses and has to be reviewed again.
Two things stop a studio deletion before it starts. If you have an active subscription, cancel it first — we will not delete an account you are still being charged for. And if you are the only founder while other people still work in your studio, you must make someone else a founder first, so your team does not lose access to everything the moment you leave.
5. If you are a client
Your account is removed straight away, along with your name, email, phone and photo.
Your projects are not yours to delete. The work belongs to the studio that made it, and their invoices and records are theirs to keep. The studio is told that a contact deleted their account — they are told which company, never which person, because your identity is the part that was just erased.
If you were the last person from your company with access, your company's workspace is marked for deletion, and the studio has a limited window to review it before its contents are erased.
6. If the studio owes you money
If there is an unpaid balance owed to you, deletion waits until it is settled, and we tell you the amount rather than simply refusing.
This is in your interest, not ours. Deleting your account erases your payout details and the record of who to pay — so a deletion that went through while you were owed money would quietly destroy your own evidence of the debt. Ask the studio to settle it, then come back; the deletion will go through once the balance is clear.
7. If something goes wrong
A deletion either completes or changes nothing. If any step fails — including removing your sign-in — we stop and leave your account exactly as it was, rather than leaving you half-deleted. It is safe to try again.
If one of these checks cannot be run at that moment, we refuse rather than guess, because guessing here means deleting something we were not certain about. Try again shortly.
If you have a question about any of this, or you believe something was kept that should not have been, write to hello@gaurifyhq.com.